Customer data protection policy
Les Conditions
Générales de Vente
Customer data protection policy
What does the policy on the use of personal data cover?
This policy informs you about the characteristics of data processing and your rights with regard to
your personal data.
Who is responsible for this policy?
The data controller is CORALIE LE MOIGNE, a sole trader.
The contact details of the data controller are as follows: Les Lauriers bât. A - 33 avenue des
Lauriers 06160 JUAN LES PINS.
The contact email address is: coralie.naturopathe.reflexologue@gmail.com
The person responsible can be reached on the following number: +337 56 80 14 83
This privacy policy has been drawn up in accordance with French law no. 78-17 of 6 January 1978
(known as the "Loi informatique et libertés" or "LIL") and the General Regulation on the Protection
of Personal Data ("RGDP") no. 2016/679.
Who is this policy intended for?
This policy is aimed at the practitioner's clients.
Purposes (what the data collected is used for)
The object and purpose of the data processing is the performance of the service contract and the
management of customer relations.
The data is also processed for the following purpose(s):
Sending out pre-appointment questionnaires.
Sending naturopathy files.
Sending advice after the appointment.
Post-appointment follow-up.
Request for publication of advice on the internet with a corresponding link.
Advertising workshops.
Commercial and/or promotional offers.
Diary and booking management.
Legal basis for processing: what gives us the right to process data
The legal basis for processing is the contract concluded with the customer.
For the processing of any health data: the legal basis is the customer's consent.
Data retention period
Data that is processed is kept for no longer than is necessary for the purposes for which it is
recorded (principle of minimisation of processing).
Customer data is kept for 5 years from the end of the contractual relationship.
Data processed
The data controller processes the following categories of data:
Data relating to the identity of customers (surname, first name, postal address, telephone
number, e-mail address)
-Data relating to personal circumstances (lifestyle, eating habits, etc.)
-Health data in certain cases
The data controller also processes the following types of data:
-Information on physical, psycho-emotional trauma;
- Ongoing treatments;
- surgical operations;
- Allergies and intolerances;
- Health compatibility with the methods used for reflexology.
Mandatory or optional nature of data collection
The data collected is mandatory in order to achieve the purposes of processing.
Data sources
Data is provided directly by the data subject, except in certain cases: Minors and the elderly.
Data recipients
Depending on their respective needs, the following are recipients of all or part of the data:
myAE.fr (invoicing software)
Sumup (credit card receipts and invoices)
Nutritional supplement laboratories (for selection, personalised advice and sponsorship)
Appointment scheduling software : Calendly
My Web page
What security measures have been put in place?
The controller shall implement appropriate technical and organisational measures to
guarantee a level of security appropriate to the risk.
The controller shall take measures to ensure that any natural person acting under the
authority of the controller or the processor who has access to personal data shall not
process it unless instructed to do so by the controller or unless obliged to do so.
The following specific security measures have been taken:
ESET NOD32 antivirus
Whether or not data is transferred to a country outside the European Union and
associated guarantees
The data controller does not transfer any personal data outside the European Union.
Automated decision-making
The processing involves automated decision-making.
The data controller undertakes to comply with the conditions of Article 22 of the RGPD.
Fate of personal data after death - Right of access, rectification, deletion and portability
of data
The person concerned by a processing operation may define directives relating to the
conservation, deletion and communication of his/her personal data after his/her death. These
directives may be general or specific.
Data subjects also have the right to access, object to, rectify, delete and, under certain conditions,
port their personal data. The data subject has the right to withdraw consent at any time if consent
is the legal basis for processing.
The request must indicate the surname and first name, e-mail or postal address of the person
concerned, and must be signed and accompanied by valid proof of identity.
These rights may be exercised by contacting : Coralie LE MOIGNE
Les Lauriers bât. A
33 avenue des Lauriers
06160 JUAN LES PINS
07 56 80 14 83
coralie.naturopathe.reflexologue@gmail.com
Complaints
The data subject has the right to lodge a complaint with the supervisory authority (CNIL):
https://www.cnil.fr/fr/webform/adresser-une-plainte
Date signed by customer:
Customer's full name :
By signing this policy, the customer expressly authorises the Service Provider to collect
and store any health data concerning him/her, under the conditions referred to above
Coralie LE MOIGNE - 2023 - All rights reserved.
Legal information
Coralie LE MOIGNE Naturopath Reflexologist E.I. SIRET : 90948869400011 - APE : 8690F - Port. : 07 56 80 14 83. Les Lauriers bât. A - 33 avenue des Lauriers - 06160 JUAN-LES-PINS - France.
Attestation Professionnelle de Naturopathe I.F.I. Sophia-Antipolis 03/03/21.
Member of the Syndicat des Professionnels de la Naturopathie.
Member of the Association de Thérapeutes "Ressources 06", and of the Association Amavie. Professional Civil Liability, Operating Civil Liability policy underwritten by Beazley Solutions Ltd - 1 rue Saint Georges 75009 Paris, underwritten by Lloyd's of London Syndicates 623/2623.
Territoriality: Worldwide (Jurisdiction: Worldwide except USA/CANADA).
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, we offer a consumer mediation service. The chosen mediation body is: CNPM - Médiation de la consommation.
In the event of a dispute, you can submit your claim on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - Médiation - Consommation - 27 avenue de la libération - 42400 Saint-Chamond. V.A.T. not applicable, art. 293 B du C.G.I. The invoice may under no circumstances be assimilated to an invoice for medical care giving rise to reimbursement by a Social Security organization.
Consult the General Sales Conditions (clickable link) of Coralie LE MOIGNE
Coralie LE MOIGNE complies with the RGPD personal data protection policy (clikable link).
Credits: Graphic design by Matthieu DURST (Instagram: @idexpression06); Marketing strategy & simplified website by Delphine SICSIC (www.agencedelca.fr)